Frequently Asked Questions
Do I have to bring my parcel to you?
No, we will pick up at your designated location at a time of your convenience.
Why do I need the zip code when placing an order?
Our computerized ordering system operates on a zip code to zip code algorithm. It calculates the distance between each point based on the distance, vehicle type and package guide. This will determine what you will be charged.
How do I know my package will be safe?
We look after your shipments just the same as you would. The drivers are trained on the proper handling of all types of shipments; the shipment is secured in his vehicle. He takes it personally to the delivery address. We don't play "pass the parcel" like some couriers do.
My customer says he never received the package, can you help?
Yes, We have a electronic and written record (Bill of Lading and Proof of Delivery) of every pick up and delivery which verifies who sent and received, when and where every package was delivered.
Can I contact you after the office is closed?
Yes, After the office is closed, which is around 6:30pm week days. All the courier booking phone lines are diverted to the on-call customer services staff. In addition, we have an online ordering system that provides shipment tracking.We will be happy to help you with your inquiry any time or day.
What can I do if there is a change of plan after you have picked up the shipment?
This is not a problem. Just let us know what changes have occurred and we can contact the driver to re-route him.
Is there a size or weight limit to my consignment?
When you book your delivery it is important to tell our customer services staff exactly what size and weight you wish us to carry. We will then be able to send the correct sized vehicle for the job. There is a limit in size and weight for each vehicle, our staff will advise you at the time of booking.
How can I pay for a courier if I don't have an account?
You can pay over the phone using a credit card or we can collect a check or cash at the collection or delivery point. You can apply for a credit account by filling in the credit application form here.
What is your policy when things go wrong?
It is our policy to inform you of any major delays i.e. due to accidents, breakdowns etc. We have over 37 years of experience in the courier industry. Over this time we have probably learned to deal with most things which could go wrong and have stand by solutions on hand. That is one of the reasons you need to choose Larson Express and not a one man band. Remember you get what you pay for.
What do I do if my invoice is incorrect?
The best option is to contact the Larson Express branch and explain the nature of the query. We can usually deal with most inquiries.
Do you offer a next day delivery service?
Yes, Larson Express has a comprehensive cargo insurance policy.
LSX shall be liable to our Customer for actual cash value, damage, or injury to the shipment measured by the acquisition cost to our Customer of such shipment, up to but not exceeding a maximum of $100.00 per occurrence, occurring while the shipments are in the possession or under the control of LSX or resulting from LSX's performance of or failure to properly perform the transportation services provided for in this Agreement or arising from any cause while in the possession of or under the control of LSX including its negligence; provided, however, that LSX shall not be liable for any loss, damage or injury arising out of the acts or omissions of our Customer or our Customer’s consignees, their employees, acts of God, the inherent nature of the shipment, their packing or packaging or the loading and unloading of the shipments by our Customer.
The liability limit set forth in the preceding paragraph shall include all taxes, fees, and other charges of any kind or nature, which our Customer may have paid or may be, required to pay or collect regarding the manufacture, storage, distribution, sale, or purchase of the shipments.
Any claim made by our Customer must be made in writing within fifteen (15) business days after the date of shipment, setting our details of the shipment in respect of which a claim is made, including but not limited to a description of the nature of the shipment, its cost to our Customer, its weight and any other information that LSX may reasonably require. The reasonable salvage value of any damaged shipment shall be deducted from all claims payments. LSX shall be entitled to request, and if so requested our Customer shall give to LSX, proof of the cost of the shipment involved in any claim. LSX shall not be liable for consequential, incidental, or concealed damages.